Financial Institutions in the Global South continue to struggle with high operating costs and risks, due to conventional processes with limited operational control. Technology on the other hand is opening up unprecedented opportunities (and threats), potentially revolutionizing financial service provision. New actors (MNOs and finTech) introduce innovative services and products, enabling new delivery channels and  raising customer expectations.

So far, the response of financial institutions was restricted on Customer Experience, integrating mobile phones and agent networks, for example. Yet, huge opportunities exist in terms of efficiency and productivity, too. Yet, a holistic approach along the dimensions of Business Model, Operational Process, Digital Capabilities and Customer Experience is necessary to realize the economies of technology. Business Models are only successfully transformed if organizations manage to pair new delivery channels, payment ecosystems and digital products with agile, digital and efficient operations.

finBITS combines decades of experience in MSME Finance and IT for financial institutions to enable such a more holistic digital transformation. Our proprietary Business Process Management Suite is crafted to maximize productivity and minimize time-to-market.